Logistics Coordinator, Logisticians

07/2013 - 08/2014

Atlantis Logistics Llc

506 Shaw Rd # 306, Sterling, VA

·   Plan and route domestic and international express and critical shipments.

·   Oversaw daily import/export operations including Domestic and International.

·   Maintain office services by organizing office operations and procedures of the team ensuring delivery of critical shipments 24hours.

·   Liaison between clients, vendors and agents, ensuring seamless and timely transactions.

Logistics Coordinator, Logisticians

03/2012 - 08/2013

Lasership

3931 Avion Park Ct # C116, Chantilly, VA

·   Coordination, management and tracking of international, domestic and freight shipments.

·   Ensure domestic, international and new account shipments are in compliance with FAA, TSA, IATA and HAZMAT regulations.

·   Review and/or create appropriate customs documentation and alert broker.

·   Identify potential problems with shipments.  Ensure shipping/collection and delivery of shipments is completed in a timely manner.

·   Procurement and set up of new agents that can comply with TSA regulations.

·   Process and track MWAB claims for service failure and loss situations.

·   Price orders so accounting can cut process checks or bill clients.

·   Encourage ongoing communication with clients to provide updates on shipments, resolve any issues, as well as build customer loyalty.

·   Select agents, airlines and routing to guarantee the quickest, safest and most cost effective movement of the commodity.

·   Create daily reports itemizing problem orders, potential orders, orders in will call status, no shows as well as high profile client movements, to facilitate a smooth transition to the next shift.  Report status to upper management.

·   Help maintain positive attitudes toward customers, company and co-workers on the floor.

·   Complete all duties as assigned to meet company and department objectives.

Tier 1 Customer Support Represenative, Computer User Support Specialists

08/2012 - 07/2013

Icore Networks

7900 Westpark Dr # A315, Mc Lean, VA

·   Provide technical support of VOIP technologies to customers worldwide.

·   Complete tickets through tickets through Ticketing system and Remote support.

·   Configure and troubleshoot VOIP telephone equipment and software applications from different vendors.

·   Create, Manage, and Support telephone system through administrative tools across multiple platforms.

·   Monitor Node interfaces to coordinate and resolve circuit failure and network topologies.

·   Demonstrates Superlative Customer Service to end user to build great customer rapport.

·   Assist with the training of Customer Administrators and teammates on our products and service.

NFO Technician/Data Center Technician, Computer and Information Systems Managers

11/2011 - 01/2012

Verizon Business

22001 Loudoun County Pkwy, Ashburn, VA

·   Installed, racked/stacked and test mounted servers, disk arrays and network devices.

·   Installed, upgraded and configured network printers, applications and managed security permission and user accounts.

·   Updated service order information with accurate documentation of all activities conducted.

·   Provided 24x7 site coverage for ETMS trouble tickets and provided assistance to visiting customers.

·   Maintained remote monitoring and management systems, responded to alerts and notifications accordingly.

·   Maintained all work areas in compliance with OSHA safety standards and the client’s cleanliness’ standards

·   Provided billable hands-and-eyes services for Web Hosting customers.

Scan Tech/Team Lead, Data Warehousing Specialists

02/2010 - 08/2010

Amazon.com Inc

4100 Westfax Dr, Chantilly, VA

·   Managed a team to ensure delivery of data in a timely manner.

·   Scanned over 120,000 assets with Asset Management tracking tool.

·   Worked with equipment to assist with compiling data for transfer.

Desktop Support Technician, Computer User Support Specialists

09/2007 - 12/2009

Nii Holdings Inc

1875 Explorer St # 1000, Reston, VA

·   Installed, deployed and maintained workstations for up to 500 users.

·   Tracked and recycled equipment through Asset Management tracking tool.

·   Managed a small staff to ensure completion of projects on schedule.

·   Retrieved help desk tickets, phone calls and walk-ins and ensured completion in a timely manner.

·   Maintained and setup AV equipment.

DRIVE TESTER, Unknown ONET title

05/2006 - 11/2007

Sprint/Nextel

Reston, VA

Checking the compatability of new phones on the network before given the ok to process for sales. (Brief Description)

Completion Date

Issuing Institution

Location

Qualification

Course of Study

09/2006

ITT TECH.INSTITUTE

Chantilly, VA

Associate's Degree

COMPUTER NETWORKING SYS

N/A